Citizen Engagement and Service Delivery

GROUP 6 – Citizen Engagement and Service Delivery 

Citizen engagement and service delivery are crucial aspects of modern governance, and digital transformation has the potential to impact the interaction between public employees and citizens significantly. This transformation can enhance efficiency, accessibility, and overall satisfaction for both parties. 

In your small group, examine how digital transformation can impact the interaction between public employees and citizens. Discuss scenarios involving chatbots, AI-driven customer service, and online portals for citizen inquiries and service requests.

To download the answer in presentation format, click the link below:

Please consider following my Facebook page and subscribing to my YouTube channel to stay updated on new content, and as a token of appreciation for the free paper. Your support is immensely valued!

Leave a Reply

Your email address will not be published. Required fields are marked *