GROUP 6 – Citizen Engagement and Service Delivery
Citizen engagement and service delivery are crucial aspects of modern governance, and digital transformation has the potential to impact the interaction between public employees and citizens significantly. This transformation can enhance efficiency, accessibility, and overall satisfaction for both parties.
In your small group, examine how digital transformation can impact the interaction between public employees and citizens. Discuss scenarios involving chatbots, AI-driven customer service, and online portals for citizen inquiries and service requests.
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